REFUND AND CANCELLATION POLICY

REFUND AND CANCELLATION POLICY

 

Thank you for choosing Techvista LLC for your digital development needs. Because our company specializes in custom digital services—including Website Development, Enterprise Software Engineering, and Mobile Application Development—all services are rendered on a time-and-labor basis. Therefore, we maintain a strict policy regarding refunds and cancellations to protect our engineering resources.

1. REFUND POLICY FOR DEVELOPMENT MILESTONES

  • Deposit Payments: Initial setup fees or advance deposits required to kickstart a project are non-refundable once design or architectural work has commenced.

  • Completed Milestones: Projects are divided into distinct milestones (e.g., UI/UX Design, Front-end Development, Back-end Integration, Final Testing). Once a milestone is reviewed, approved, and signed off by the client (or automatically approved after a specified review period), the payment associated with that milestone becomes strictly non-refundable.

  • Delivered and Deployed Work: Once a website, software application, or mobile application has been completed, handed over, or deployed live to the client's production servers, no refunds will be issued under any circumstances.

2. CANCELLATION POLICY

  • Clients may request to cancel an active development project at any time by submitting a written cancellation request via email to support@techvistallc.online.

  • Upon receipt of a cancellation notice, Techvista LLC will immediately halt all work on the project.

  • The client will be legally responsible and billed for all development hours worked, resources allocated, and sub-tasks completed up to the exact date and hour the cancellation notice was processed. If the accumulated work exceeds the initial deposit, an invoice for the remaining balance will be generated and must be settled immediately.

3. DISPUTE RESOLUTION AND CHARGEBACKS Techvista LLC values client satisfaction and aims to resolve all project disputes through open communication and revisions.

  • Contact Us First: In the event that you are dissatisfied with a specific deliverable, you agree to contact our support team at support@techvistallc.online to request a resolution or revision before initiating a dispute or chargeback with your credit card company or banking institution.

  • Unwarranted Chargebacks: Initiating an unwarranted chargeback for completed development labor or approved milestones violates these terms. In such events, Techvista LLC reserves the right to immediately revoke all software licenses, take down developed websites/apps from servers, and pursue legal remedies to recover the outstanding funds.